The CX Pod
You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.
Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.
Expand your circle of wisdom to elevate leadership potential
Women make up a majority of contact center workers, but what does it take to move up the ranks and excel into a CX-focused leader? We talk to Rebecca Jones, general manager of Mosaicx about how women (and men) can tap into circles of wisdom and trust for personal and professional growth in the CX industry. Key...
Recent Episodes
With the CX job market, technology and workplace trends evolving , it may be time for leaders to take a new look at an often overlooked segment of the contact center job market: Part-time workers....
Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. Get tips from Eyal Elazar, head of product marketing at Riskified about...
Shelly Swanback, new CEO of TTEC Engage, shares her perspectives on digital transformation, innovative culture, the future of CX, and "embracing the mess."
In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Liz Glagowski interviews TTEC vice presidents...
Though it's been celebrated since the 1860s, Juneteenth became a U.S. federal holiday in 2021. The holiday commemorates the official end of slavery in the United States and has become a...
Retail is an industry in constant evolution. Liz Glagowski and TTEC Head of Retail Jon Stough discuss challenges and opportunities for retailers to improve the customer experience and engage...
In the era of the Great Resignation, businesses across industries are struggling to retain employees. Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes...
TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. They looked at past predictions, the future...
Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement." Transcript: Liz Glagowski:...